Frequently asked questions

1. What products do you sell?
EI Outlet Limited offers a wide range of products including health and beauty items, household essentials, groceries, electronics, pet supplies, and more. We strive to keep our inventory diverse and up-to-date, so you can find everything you need in one convenient place.

2. Where are you based?
We are proudly based in Northamptonshire, UK, and serve customers throughout the country via our online store.

3. Do you offer international shipping?
At the moment, we only ship within the UK. However, we are continuously exploring options to expand our delivery services internationally. Stay tuned for updates!

4. How can I place an order?
You can easily place an order by browsing our website, adding your chosen products to your cart, and proceeding to checkout. If you encounter any issues, our customer support team is here to assist.

5. What payment methods do you accept?
We accept a variety of payment methods, including major credit and debit cards, PayPal, and other secure online payment options.

6. How long will it take to receive my order?
Delivery times depend on your location and the shipping option selected at checkout. Typically, orders are processed within 1-2 business days and delivered within 3-5 working days.

7. Can I track my order?
Yes, once your order is dispatched, we will send you a confirmation email with tracking details, so you can monitor the progress of your delivery.

8. What is your return policy?
We offer a 14-day return policy for most items. If you are not satisfied with your purchase, please contact our customer service team to arrange a return or exchange. Please ensure that the item is unused and in its original packaging.

9. How do I contact customer support?
You can reach our customer support team via email at [Insert email address], or by using the contact form on our website. We aim to respond to all queries within 24 hours on business days.

10. Do you offer discounts or promotions?
Yes, we frequently run special offers and promotions. To stay updated, subscribe to our newsletter or check the "Deals" section on our website regularly.